NKT

Solution & Outcome

Implementation of a robust Contract Governance model consisting of regular Key Stakeholder Meetings, KPI reporting and clear mutual objectives. Showing proactiveness, transparency, and fulfilment of agreed targets created trust and foundation for our partnership.

- Offering a combined and harmonized FM & RE solution. Internal focus on persistent ongoing alignment, information and involvement of the Site Managers and operational teams.

Digitalization: Providing and integrated (FM/RE)  reporting and analytics platform. Online access for the client to FM WO- and KPI performance and Asset data.

CUSTOMER REPORTING
Use of EDP (Enterprise Data Platform) with Tableau and FMP secures NKT transparency on operations and easy access to data and documentation. Apart from the monthly MBR report NKT has through Tableau online access to all performance data relation to contractual KPI/PI. Work Orders, Assets maintenance and condition for critical and safety equipment. 

TECHNOLOGY OPERATIONS
Securing easy to use tools for CBRE employees and Suppliers when delivering services and creating documentation. Through the Technician APP the CBRE employees handle workorders and report HSE issues.

CUSTOMER SELF-SERVICE
Offering NKT tools which secures easy registration of requests and surveys, good overviews and dialog. NKT have 24-7 access to raise requests through myService and through the Workplace Assist Self-Service APP. 

LEAN BACK OFFICE WORKFLOWS
CBRE’s Vantage platform has different system which are all essential to the efficiency of CBRE back office processes and secures proper documentation for NKT.

IMPLEMENTATION OF CUSTOMER INNOVATION CHARTER ACROSS THE CONTRACT
Innovation and improvement is a key element for the NKT contract. All innovation or improvement initiatives are reported on the NKT Share Point and target are set for the min. number of initiatives to initiated. Many of the innovations and improvements has provided solid savings for the client.