Case Study

NKT

NKT With the utilisation of technology solutions, CBRE enabled NKT to simplify and standardise processes and procedures across the contract.

NKT_HQ_Denmark_620x460

Key Information

  • Client

    NKT

  • Location

    Address:
    HQ Vibeholms allé 20

  • Business Lines Involved

    Global Workplace Solutions
    Project Management
    Facilities Management

The Client

NKT is a global front-line supplier to the energy sector. They develop, manufacture and market high quality cables, accessories and solutions for electrical infrastructure, the construction field and in the railway industry.

The Challenge

With presence in 18 countries and 37 locations and some of the markets most modern manufacturing facilities in Germany, Sweden, Poland, Czech, Norway and Denmark, NKT needed a trusted supplier who understood the complex nature of the business.

Solution & Outcome

Implementation of a robust Contract Governance model consisting of regular Key Stakeholder Meetings, KPI reporting and clear mutual objectives. Showing proactiveness, transparency, and fulfilment of agreed targets created trust and foundation for our partnership.

- Offering a combined and harmonized FM & RE solution. Internal focus on persistent ongoing alignment, information and involvement of the Site Managers and operational teams.

Digitalization: Providing and integrated (FM/RE)  reporting and analytics platform. Online access for the client to FM WO- and KPI performance and Asset data.

CUSTOMER REPORTING

Use of EDP (Enterprise Data Platform) with Tableau and FMP secures NKT transparency on operations and easy access to data and documentation. Apart from the monthly MBR report NKT has through Tableau online access to all performance data relation to contractual KPI/PI. Work Orders, Assets maintenance and condition for critical and safety equipment.

TECHNOLOGY OPERATIONS

Securing easy to use tools for CBRE employees and Suppliers when delivering services and creating documentation. Through the Technician APP the CBRE employees handle workorders and report HSE issues.

CUSTOMER SELF-SERVICE

Offering NKT tools which secures easy registration of requests and surveys, good overviews and dialog. NKT have 24-7 access to raise requests through myService and through the Workplace Assist Self-Service APP. 

LEAN BACK OFFICE WORKFLOWS

CBRE’s Vantage platform has different system which are all essential to the efficiency of CBRE back office processes and secures proper documentation for NKT.

IMPLEMENTATION OF CUSTOMER INNOVATION CHARTER ACROSS THE CONTRACT

Innovation and improvement is a key element for the NKT contract. All innovation or improvement initiatives are reported on the NKT Share Point and target are set for the min. number of initiatives to initiated. Many of the innovations and improvements has provided solid savings for the client. 
Combining both the real estate and the FM data into one solution is the best part of the contract for us.
Jakob MoltsenNKT

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