Case Study
NKT
NKT With the utilisation of technology solutions, CBRE enabled NKT to simplify and standardise processes and procedures across the contract.
Key Information
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Client
NKT
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Location
Address:
HQ Vibeholms allé 20 -
Business Lines Involved
Global Workplace Solutions
Project Management
Facilities Management
The Client
NKT is a global front-line supplier to the energy sector. They develop, manufacture and market high quality cables, accessories and solutions for electrical infrastructure, the construction field and in the railway industry.The Challenge
With presence in 18 countries and 37 locations and some of the markets most modern manufacturing facilities in Germany, Sweden, Poland, Czech, Norway and Denmark, NKT needed a trusted supplier who understood the complex nature of the business.Solution & Outcome
Implementation of a robust Contract Governance model consisting of regular Key Stakeholder Meetings, KPI reporting and clear mutual objectives. Showing proactiveness, transparency, and fulfilment of agreed targets created trust and foundation for our partnership.- Offering a combined and harmonized FM & RE solution. Internal focus on persistent ongoing alignment, information and involvement of the Site Managers and operational teams.
Digitalization: Providing and integrated (FM/RE) reporting and analytics platform. Online access for the client to FM WO- and KPI performance and Asset data.
CUSTOMER REPORTING
Use of EDP (Enterprise Data Platform) with Tableau and FMP secures NKT transparency on operations and easy access to data and documentation. Apart from the monthly MBR report NKT has through Tableau online access to all performance data relation to contractual KPI/PI. Work Orders, Assets maintenance and condition for critical and safety equipment.TECHNOLOGY OPERATIONS
Securing easy to use tools for CBRE employees and Suppliers when delivering services and creating documentation. Through the Technician APP the CBRE employees handle workorders and report HSE issues.CUSTOMER SELF-SERVICE
Offering NKT tools which secures easy registration of requests and surveys, good overviews and dialog. NKT have 24-7 access to raise requests through myService and through the Workplace Assist Self-Service APP.LEAN BACK OFFICE WORKFLOWS
CBRE’s Vantage platform has different system which are all essential to the efficiency of CBRE back office processes and secures proper documentation for NKT.IMPLEMENTATION OF CUSTOMER INNOVATION CHARTER ACROSS THE CONTRACT
Innovation and improvement is a key element for the NKT contract. All innovation or improvement initiatives are reported on the NKT Share Point and target are set for the min. number of initiatives to initiated. Many of the innovations and improvements has provided solid savings for the client.Combining both the real estate and the FM data into one solution is the best part of the contract for us.
Contact Us
Anne-Sophie Stokbro
Commercial, Risk & Compliance Director Denmark & Norway
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